top of page

Home  > Our Policies: Ordering help

 

Shipping Rates and Delivery

Returns and Refunds

Ordering Help

How do I place an order?

Accepted Payment Method

Coupons

Free shipping

Special Orders

Received wrong item

Holiday Deadlines

Military orders

International ordering

Terms and Conditions

Privacy

Track My Order

Buy a Gift Certificate

Return a purchase

My Account

Canceling

Leave Feedback

Topics

Most of our treasures are one-of-a kind and when they sell, we may never find another one for quite some time, if at all. Assume that once they're gone, they are gone for good.

 

So to order them you can:

Shop Online

Phone in or LiveChat

with one of our Customer Service Reps.

who are here to help you with anything

Monday - Friday 8:00 AM - 5:00 PM E.S.T.

Mail In Order Form

Backorders: are items that are temporarily out of stock but are still able to be ordered. We rarely have back-ordered items, but on our hand-made items sometimes we do. In that case back ordered items will ship standard ground when they become available. You will not be charged twice for backordered items. 

 

Declined orders: Your order may be declined if you:

  • try to pay for your order with a method we do not accept.

  • try to request an order be shipped to a place we do not ship to.

  • try to request your order be shipped by 2 different carriers.

Ordering Help

Pricing: Prices listed on each item are in US dollars.

Split Orders: Sometimes our customers need to send part of their order to a different shipping address. This occurs mostly around the holidays. As a courtesy we will split your order only once. All you need to do is explain in the special instructions at checkout. Additional shipping addresses must be placed by separate orders.

 

Confirmation: After your order is placed, you will receive an email from Granny's Clozet confirming your order. It will contain all the information you provided and confirmed prior to submitting. This also acts as your receipt.

 

Verify your "Ship To Address"

before submitting your order. All carriers have been known to charge a re-routing fee if a package is re-routed due to an incorrect or incomplete address. The minimum charge the carriers billus for is $10.00 to re-route your package if the address is incorrect. If we get charged this fee, we will have no choice but to pass it on to you and bill you for the cost.

 

Custom Orders are considered "backordered" items and will ship when the design is complete.

 

Canceling or changing your order can be done by contacting one of our representatives A.S.A.P. because once the tracking number has been issued for your order, we can no longer cancel it.

verify

If you have any questions find the answers in our FAQ, or please email us below. We'll be glad to help.

<<  <   1  2  5  7  10  11  12   >  >>

Name

Email *

Message *

Your inquiry was sent successfully! We'll get back with you shortly.

bottom of page