Items like, custom made, to order, some personalized items and such are non-returnable items. Non-returnable items will have an (NR) located next to the Item Number, then your item is a non-returnable item.

Item Numbers or SKU# are located under the picture of the item on the product page and also on the Item Detail Page of our website. The SKU# can also be found on your invoice, confirmation emails and packing slip. It'll look like this: SKU# KSDS1001 (NR).

So, how do you return it? Easy. Just follow these guidelines:

• Within 5 days of receipt, request a Return Authorization Number (RMA#) using our convenient Returns form or contact Customer Service. This is required for our inventory control. Without this number you could be charged a 20% restocking fee. 
   

• Purchase a reliable, traceable, insured shipping method to return the item or ​If you have an account with PayPal you can print a Return Shipping Label by going to the transaction. Return shipping charges are non-refundable.
   

• Package the item securely to avoid any damage (or further damage in the case of a broken item). 
   

• Return the item within 14 days of receipt, unless otherwise stated on the detail page, for a full or partial refund *  or exchange. 
   

• Item must be returned in the original packaging and in same condition as received.

*  Full or partial refunds include the purchase price of the item only. S&H charges are non-refundable, unless the return is due to ours or the shippers  error.