I'd like to exchange my item for a new one, can I do that?

Exchanging one of Granny's treasures for another one of the same can be difficult with most items because they are one-of-a-kind and once they are gone they are gone for good. But, we can exchange your return a different item of the same value.

With our hand made crafts like jewelry, hand sewn items and recycleables, we can exchange them for you. Just pay the new shipping fee to send it to you.

I received a customized/personalized gift, can I return it?

Generally, customized, made-to-order or personalized items are non-returnable items and cannot be returned or refunded. We may be able to exchange it.

We will try to work with you, so please, contact us and we will see what we can do to help you.

How do I return a gift I received?

Please complete the Return Authorization Form that is included with your order, most often that are attached to the Packing Slip. If you did not receive one or can't find it, you can request one here. 

We will need the Order number in order to credit the account used to purchase the gift or send you you a refund in the mail or exchange it for a treasure you do like. If you received a Packing Slip with your gift, the Order number will be at the upper right corner. If you did not receive a Packing Slip, you will need to get the order number from the person who purchased the gift for you prior to contacting us. 

We cannot process your return or request a refund without the RA form and Order number. Please allow 1-2 weeks to process the refund or exchange. ​

I forgot to add my discount / gift card / coupon? Can I still add it?

As long as you haven't paid for your order, you can still add your gift card, coupon or discount to your total. Once you have paid for your order, we're sad to inform you you'll have to come back and use them another time.

The date of purchase must be on, before or in between the expiration date(s) on the coupon, discount or gift certificate. If the date has expired we will not be able to honor it. 

What do you mean by "No hidden fees"? What are the extra fees?

Hidden fees are charges that you do not see openly on the surface. Granny's Clozet won't hide these fees and we list them throughout the clozet or here for your convenience.

Granny's Clozet may charge for the following: You are only charged these if they apply to your order.

• $5.00 for processing UPS or FedEx 2 day, 3 day Expedited orders.

• $25.00 for all Overnight expedited orders. This fee includes processing of your order, insurance, certified mailing and signature fees.

• $7.00 Split Order Fee when using 2 different shipping methods. Using the same shipping method is free of charge.

• Registered Signature Confirmation.

  • $4.40  for domestic and military addresses

    • Highly recommended for orders going to places we advise against sending to (like hospitals, businesses, nursing homes, etc.). This is what the shipper charges us. Adding this may protect your package under your Buyers Protection.

  • $6.20  for international addresses

    • Required for all US Territory and International shipments. This fee must be paid before order can be shipped.

• $0.50 for Personalization. For each letter or word when personalizing over 6 letters or words. 

• $2.50 per change over two changes on Customization.

• 20% will be deducted from your refund if you returned the item without filling out the Return Request Form or requesting a Return Authorization Number. 

• $35.00 Check Return Fee if your personal check is returned to us for any reason. This fee will need to be paid before placing additional orders.

• 50% deposit for some custom orders.

• $10.00 or more for an insufficent shipping address causing the shipper to re-route your package. If they charge us, we will pass this charge onto you. This fee must be paid before placing additional orders.

• Optional shipping insurance: Manually added to the price of the item when ordering

  • $2.10 for Domestic

  • $2.45 for International - specifically Priority Mail Internation Small Flat Rate Box.

Charges or "Hidden Fees" the carrier may charge us for handling your shipment. You are only charged these if they pertain to your order.

• $10.00 or more for an insufficent shipping address causing them to re-route your package. See above.

• Custom or other tariff fees for international shipments. Contact the carrier to see what these charges may be for your country.

• USPS

• Shipping Insurance

  • $2.10 for USPS Standard shipping insurance. Priority Mail it's included.

  • $2.45 for Priority International Small Flat Rate.

• Free tracking

• $4.40 for Signature Confirmation.

• $6.20 for International Signature Confirmation

Contact UPS or FedEx for their fees.

How can I order your merchandise?

You can conveniently order our products in many ways.
 

1. You can order online using our fast and easy online shopping cart. Instructions on how to order using this method can be found here.
    

2. One of our representatives will be happy to assist you by phone or through LiveChatting.
    

3. You can mail in your order by filling out and printing our online mail-in form.

Either way you choose, your order will be promptly processed and mailed within 48 hours of your cleared payment (unless you ordered on a weekend or a holiday)

Is it secure to purchase your items?

All of our online forms, from our surveys to our shopping carts are SSL encrypted and we use PayPal to accept your payment. 

PayPal uses state of the art secured SSL to protect your credit card and banking information. We do not store your personal or credit card information on our servers. Nor do we ask for your personal banking information when we take your order over the phone or through LiveChatting.

I don't want my order shipped USPS. Can I use UPS / FedEx?

USPS is our preferred shipper, but UPS or FedEx is available for you if you prefer them instead.

If UPS / FedEx is not showing in the preferred shipping method of your checkout, email, call or LiveChat us and we'll let you know how much the shipping charges are for your order. 

Please be aware that these guys may charge additional surcharges and/or hidden fees to deliver your order to your location and you are responsible for these charges.

I forgot to add my discount / gift card / coupon? Can I still add it?

As long as you haven't paid for your order, you can still add your gift card, coupon or discount to your total. Once you have paid for your order, we're sad to inform you you'll have to come back and use them another time.

The date of purchase must be on, before or in between the expiration date(s) on the coupon, discount or gift certificate. If the date has expired we will not be able to honor it. 

Is customization free or do you charge?

Customizing as a general rule is free and we understand that a customer may change their mind about a detail or two, so we allow two customary changes per order.

After that, we reserve the right to charge $2.50 per change per order, for any additional changes, if and only if, the changes become excessive. Please understand, stopping and changing production is not only time consuming, but costly.

Personalization is free up to 6 words or letters. We charge $0.50 per letter or word after that.

Do you charge state sales tax?

North Carolina is the only state at present where we charge sales tax. 

Can I change my shipping method?

With the exception of "Buy Now" purchases, you have the opportunity to modify your shipping method before you submit your order. We promise that your order will ship the most convenient and economical way we have available for your location. 

How do I cancel or change my order?

You can cancel or change your order as long as we have not issued a tracking number for you shipment. Once that has been done, your package is on it's way and we can no longer cancel or change anything.

If you haven't paid for your order, you can cancel the shopping cart  by clicking the cancel button. That will erase everything in the cart until the next time.

How much does shipping cost?

Ship costs vary depending on your location and the size of your shipment.

In your shopping bag (as we like to call it), your "estimated" shipping charges are there along with state sales tax (if required). Underneath the Checkout button, you will see a "change" button. Click this to see all of the shipping charges available for that item.

"Buy Now" purchases have the shipping costs already calculated into the purchase price. So, you could say shipping is free!

How long does it take to process my order?

It normally takes approximately 1-2 business days to process your shipment after we receive your cleared payment. We receive order > receive payment > process the order (package it and box it) > issue a tracking number > give the shipment to the designated carrier.

In the case of custom-built products, most orders will leave the shop 1-3 weeks after you place your order. Bead work and customized hand painted items may take up to 4 weeks depending on the requests. Please check the individual product page to see if your product will take longer.

Why haven't I received an email regarding my order?

Two reasons you may not be receiving email notifications.

1. You may have an outdated email address on file or

2. you may have a spam blocker filtering out email from our system.

We suggest you try this:
 

1. Contact us with an updated email address.

2. Turn off your spam blocker or identify our emails as non-spam.

How do I order a custom design?

Custom, made-to-order, and personalized orders are what we call "Special Orders". If one of our treasures qualifies for a "Special Order", it will be noted in the product description. Select the available options to customize your collectible. If you need assistance you can either send us an email or chat with us to request your design. We will work with you throughout the process until your Special Collectible is created the way you want it. 

"Special Orders" will take from 1-4 weeks to complete after they are ordered and a deposit may be required.

"Special Orders" do not qualify for expedited shipping unless you specifically request it and are okay with the timeframe.

"Special Orders" are non-returnable. 

How do I check the status of my order?

If you want to check on the progress of your order, you can:

Contact us. be sure to give us your full name, email address and the Order Number or Account Number when inquiring.

Log into your account. There you will find all the details of your order and where it's at.

If you want to track your shipment, go to the designated shipper's website or call them and give the tracking number assigned to your package.

When will my credit card be charged?

PayPal takes your payment information right away. They do not actually charge your credit card until shipping has been confirmed.

Can I use a coupon I received today for a purchase I made yesterday?

I'm afraid the answer is No. Our coupon codes can only be used for at the time of purchase and they're only valid for the dates printed on the coupon. We won't be able to reimburse you for the amount of the coupon on previously purchased items either. Coupons are only vaild for the dollar amount or percentage stated. We encourage you to use the coupon you receive on current or future purchases 

How will I know when my order has shipped?

We make every effort to ship your item(s) with 1-2 business days of your cleared payment. After we process your order we send you a shipping confirmation email telling you:

• The date your order will ship

• How it was shipped

• The approximate delivery date

• The tracking number

• The number of packages in the shipment

When there is more than one package in the shipment (with custom orders there often will be), a separate confirmation email is sent for each package.

I want shipping insurance and I don't see where to add it?

Shipping insurance for domestic shipping is optional and can be added to your order by way of the product page or shopping cart.

Canadian, Military and US Territories require shipping insurance to ship your order and it is included with USPS Prioity Mail and PM International.

On the product page, under "Optional Shipping Insurance", select "Yes". This will add the cost to the price of the item. If you order more than one item, you only need to select this option one time. Military, International and US Territories do not have to add insurance, it is already included in the shipping.

On your shopping cart, you have the opportunity to "change" and add shipping insurance to one of your items or if you added it too many times, you can click change to delete insurance on the extra items.

Can I split my order and ship part to a second address?

During the holidays many of our customers purchase items to ship to relatives and friends. As long as the second address is in the United States addressing system we can honor your request.

This free service is only valid for US addresses and is limited to one additional address per order. If you have more than one extra address or an order going to outside the US, please place a seperate order for those shipments.

How do I use the shopping bag?

You can find step by step instructions here.

Can I ship one item Standard and a second item Priority Mail?

We can accommodate your request through a second invoice using PayPal. All you do is pay the difference.

Select Standard shipping for the order and pay for it. In the "Special Instructions" of the checkout, state you would like"Item A" expedited and state Priority or Overnight.  We email a PayPal invoice for the additional costs to expedite "Item A"and you pay the updated invoice. 

Your item will not ship until these costs are paid for.

The charge for this service is $7.00. Please contact Customer Service if you need assistance. UPS/FedEx expedited charges can be found here.

Is it secure to purchase your items?

All of our online forms, from our surveys to our shopping carts are SSL encrypted and we use PayPal to accept your payment. 

PayPal uses state of the art secured SSL to protect your credit card and banking information. We do not store your personal or credit card information on our servers. Nor do we ask for your personal banking information when we take your order over the phone or through LiveChatting.

When will my credit card be charged?

PayPal takes your payment information right away. They do not actually charge your credit card until shipping has been confirmed.

I received a customized/personalized gift, can I return it?

Generally, customized, made-to-order or personalized items are non-returnable items and cannot be returned or refunded. We may be able to exchange it.

We will try to work with you, so please, contact us and we will see what we can do to help you.

How do I return an item or my whole purchase?

Please fill out a Returns Request Form to return your merchandise.

But before you do, to save us both a lot of hassle, ask yourself the following.

1. Was the item listed as a returnable item in the item details portion of the product page? In other words there was no "NR" next to the SKU#.

2. Was the item delivered to you in the last 14 days?

3. Is the item and all it’s parts still in original brand-new condition?

4. Is the item clear of any customization or personalization?

5. Is the item clear of any signs of wear or use of any kind?

6. Is the item unopened, still sealed inside it’s plastic wrap? If not, it's still returnable for a partial refund.

7. If any came with the item, are all tags, packaging, labels etc. still with the item?

8. If the item was a set, are all parts of the set together?

​

If you answer "Yes" to all of the questions, your return is acceptable for for a full refund of the purchase price or an exchange. Shipping charges are non refundable unless the return is due to the shippers fault.

The buyer or purchaser is responsible for the return shipping unless it was due to our fault. Inthat case that will be refunded also.

How will my refund be issued?

Refunds are issued through PayPal or in the case of a gift, you will receive a check. Checks are sent through the mail to your "Ship To" address listed on the Return Authorization Form.

If you paid by check or money order, you will receive a check send to your designated "Ship To" address on the Return Authorization Form.

Why did I only get part of my money back?

Items that meet our return guidelines will receive a full refund of the purchased price. Buyers protection allows you to receive original shipping charges too in some circumstances.

Items that do not meet these guidelines are elligible for partial refund.

If you returned only one item from a multiple item order, you will be reimbursed only for the item you are returning, not the full order.

No refund? What gives?

You broke the rules and now you must be punished     :)     just kidding.

You did not receive a refund because

• you either returned an item that was non-returnable,

• you was obviously used it when you received it as new,

• your package was returned to us undeliverable by the shipper,

• your package ended up "lost" when you were advised "Not to ship it there",

• was determined to be unsaleable after return inspection was done.

How long will it take to get my refund?

PayPal  - refunds within 3-4 business days.

Money Orders - refunds within 3-5 business days. 

Personal Checks - refunds within 10-15 business days.

How will my refund be issued?

Refunds are issued through PayPal, by USPS Money Order, or bank check.

In the case of a gift, you will receive a check. Checks are mailed to your "Ship To" address listed on the Return Request Form.

I received a customized/personalized gift, can I return it?

Generally, customized, made-to-order or personalized items are non-returnable items and cannot be returned or refunded. We may be able to exchange it.

We will try to work with you, so please, contact us and we will see what we can do to help you.

How do I return a gift I received?

Please complete the Return Authorization Form that is included with your order, most often that are attached to the Packing Slip. If you did not receive one or can't find it, you can request one here. 

We will need the Order number in order to credit the account used to purchase the gift or send you you a refund in the mail or exchange it for a treasure you do like. If you received a Packing Slip with your gift, the Order number will be at the upper right corner. If you did not receive a Packing Slip, you will need to get the order number from the person who purchased the gift for you prior to contacting us. 

We cannot process your return or request a refund without the RA form and Order number. Please allow 1-2 weeks to process the refund or exchange. ​

How do I return an item or my whole purchase?

Please fill out a Returns Request Form to return your merchandise.

But before you do, to save us both a lot of hassle, ask yourself the following.

1. Was the item listed as a returnable item in the item details portion of the product page? In other words there was no "NR" next to the SKU#.

2. Was the item delivered to you in the last 14 days?

3. Is the item and all it’s parts still in original brand-new condition?

4. Is the item clear of any customization or personalization?

5. Is the item clear of any signs of wear or use of any kind?

6. Is the item unopened, still sealed inside it’s plastic wrap? If not, it's still returnable for a partial refund.

7. If any came with the item, are all tags, packaging, labels etc. still with the item?

8. If the item was a set, are all parts of the set together?

​

If you answer "Yes" to all of the questions, your return is acceptable for for a full refund of the purchase price or an exchange. Shipping charges are non refundable unless the return is due to the shippers fault.

The buyer or purchaser is responsible for the return shipping unless it was due to our fault. Inthat case that will be refunded also.

How long will it take for my order to arrive?

We only take a day at the most to process your order and send it to the designated carrier. We list estimated 'normal' shipping times on our Rates and Deliveries page. The actual delivery time depends on many factors.

Weather, excessive orders/shipments, etc. can all play a part in changing the expected delivery dates. Most are out of our control. When we learn of any delay we will notify you or post it on our News Marquee.

If your order is late and you have checked with us, you may need to contact the carrier.

Do you charge state sales tax?

North Carolina is the only state at present where we charge sales tax. 

How is my order shipped?

Due to economical and practical reasons, our preferred shipper is the USPS. Depending on the weight of the shipment, you have the option of First Class, Parcel Select. Priority Mail and Overnight are available if you need it fast.

Oversized, bulky shipments are sent via UPS.

If you prefer UPS or FedEx over the USPS for standard shipping, you can request them before purchasing.

I don't want my order shipped USPS. Can I use UPS / FedEx?

USPS is our preferred shipper, but UPS or FedEx is available for you if you prefer them instead.

If UPS / FedEx is not showing in the preferred shipping method of your checkout, email, call or LiveChat us and we'll let you know how much the shipping charges are for your order. 

Please be aware that these guys may charge additional surcharges and/or hidden fees to deliver your order to your location and you are responsible for these charges.

Why can't I track my order/shipment?

Here are some of the reasons why you can not track your order or shipment.
 

1. You have not logged into your account.

2. You have not logged into the designated carrier's website.

3. A tracking number has not been issued to your shipment yet.

4. You have not given the designated carrier 24 hours to update their online tracking software.

5. If your order is going to somewhere outside the United States, the tracking number assigned to your shipment does not register once the shipment leaves the continental United States.

Here are some solutions for you to try.

1. Log into your account. Everything you want to know about your order is listed there. When it processed, shipped, the tracking number, the carrier, what is in the shipment, expected delivery date, etc. 

2. Log into the carrier of choice that you selected when you made the order. You can find them here.

3. As soon as the carrier assigns their tracking number to your order, we notify you by email. The tracking number is also added to your online order information of your account.

4. The carrier has to scan the barcode into their tracking system and it takes 24 hours for their system to update. If by the next day you still don't see your information on their website, call them or us. There's got to be a simple explanation for it.

5. Non-domestic addresses have seperate mailing facilities. USPS tracking numbers are only for the mailing facilities in the United States.
   
   We suggest for the Military, contact your military postal facility for your branch. For US Territory and international orders Granny's Clozet requires a signature when shipping your destination so we can track your shipment to the receivers door.

Can I change my shipping method?

With the exception of "Buy Now" purchases, you have the opportunity to modify your shipping method before you submit your order. We promise that your order will ship the most convenient and economical way we have available for your location. 

How much does shipping cost?

Ship costs vary depending on your location and the size of your shipment.

In your shopping bag (as we like to call it), your "estimated" shipping charges are there along with state sales tax (if required). Underneath the Checkout button, you will see a "change" button. Click this to see all of the shipping charges available for that item.

"Buy Now" purchases have the shipping costs already calculated into the purchase price. So, you could say shipping is free!

Why haven't I received an email regarding my order?

Two reasons you may not be receiving email notifications.

1. You may have an outdated email address on file or

2. you may have a spam blocker filtering out email from our system.

We suggest you try this:
 

1. Contact us with an updated email address.

2. Turn off your spam blocker or identify our emails as non-spam.

How do I order a custom design?

Custom, made-to-order, and personalized orders are what we call "Special Orders". If one of our treasures qualifies for a "Special Order", it will be noted in the product description. Select the available options to customize your collectible. If you need assistance you can either send us an email or chat with us to request your design. We will work with you throughout the process until your Special Collectible is created the way you want it. 

"Special Orders" will take from 1-4 weeks to complete after they are ordered and a deposit may be required.

"Special Orders" do not qualify for expedited shipping unless you specifically request it and are okay with the timeframe.

"Special Orders" are non-returnable. 

How do I check the status of my order?

If you want to check on the progress of your order, you can:

Contact us. be sure to give us your full name, email address and the Order Number or Account Number when inquiring.

Log into your account. There you will find all the details of your order and where it's at.

If you want to track your shipment, go to the designated shipper's website or call them and give the tracking number assigned to your package.

How will I know when my order has shipped?

We make every effort to ship your item(s) with 1-2 business days of your cleared payment. After we process your order we send you a shipping confirmation email telling you:

• The date your order will ship

• How it was shipped

• The approximate delivery date

• The tracking number

• The number of packages in the shipment

When there is more than one package in the shipment (with custom orders there often will be), a separate confirmation email is sent for each package.

I want shipping insurance and I don't see where to add it?

Shipping insurance for domestic shipping is optional and can be added to your order by way of the product page or shopping cart.

Canadian, Military and US Territories require shipping insurance to ship your order and it is included with USPS Prioity Mail and PM International.

On the product page, under "Optional Shipping Insurance", select "Yes". This will add the cost to the price of the item. If you order more than one item, you only need to select this option one time. Military, International and US Territories do not have to add insurance, it is already included in the shipping.

On your shopping cart, you have the opportunity to "change" and add shipping insurance to one of your items or if you added it too many times, you can click change to delete insurance on the extra items.

Can I split my order and ship part to a second address?

During the holidays many of our customers purchase items to ship to relatives and friends. As long as the second address is in the United States addressing system we can honor your request.

This free service is only valid for US addresses and is limited to one additional address per order. If you have more than one extra address or an order going to outside the US, please place a seperate order for those shipments.

Can I ship one item Standard and a second item Priority Mail?

We can accommodate your request through a second invoice using PayPal. All you do is pay the difference.

Select Standard shipping for the order and pay for it. In the "Special Instructions" of the checkout, state you would like"Item A" expedited and state Priority or Overnight.  We email a PayPal invoice for the additional costs to expedite "Item A"and you pay the updated invoice. 

Your item will not ship until these costs are paid for.

The charge for this service is $7.00. Please contact Customer Service if you need assistance. UPS/FedEx expedited charges can be found here.

I received a customized/personalized gift, can I return it?

Generally, customized, made-to-order or personalized items are non-returnable items and cannot be returned or refunded. We may be able to exchange it.

We will try to work with you, so please, contact us and we will see what we can do to help you.

Is customization free or do you charge?

Customizing as a general rule is free and we understand that a customer may change their mind about a detail or two, so we allow two customary changes per order.

After that, we reserve the right to charge $2.50 per change per order, for any additional changes, if and only if, the changes become excessive. Please understand, stopping and changing production is not only time consuming, but costly.

Personalization is free up to 6 words or letters. We charge $0.50 per letter or word after that.

Where do you find the things you sell?

We find our treasures at the most surprising places!

Your prices are so low! How can you do it?

xxxxx

Why can't I track my order/shipment?

Here are some of the reasons why you can not track your order or shipment.
 

1. You have not logged into your account.

2. You have not logged into the designated carrier's website.

3. A tracking number has not been issued to your shipment yet.

4. You have not given the designated carrier 24 hours to update their online tracking software.

5. If your order is going to somewhere outside the United States, the tracking number assigned to your shipment does not register once the shipment leaves the continental United States.

Here are some solutions for you to try.

1. Log into your account. Everything you want to know about your order is listed there. When it processed, shipped, the tracking number, the carrier, what is in the shipment, expected delivery date, etc. 

2. Log into the carrier of choice that you selected when you made the order. You can find them here.

3. As soon as the carrier assigns their tracking number to your order, we notify you by email. The tracking number is also added to your online order information of your account.

4. The carrier has to scan the barcode into their tracking system and it takes 24 hours for their system to update. If by the next day you still don't see your information on their website, call them or us. There's got to be a simple explanation for it.

5. Non-domestic addresses have seperate mailing facilities. USPS tracking numbers are only for the mailing facilities in the United States.
   
   We suggest for the Military, contact your military postal facility for your branch. For US Territory and international orders Granny's Clozet requires a signature when shipping your destination so we can track your shipment to the receivers door.

Do I have to have an account to order your stuff?

No.

Why can't I log in?

Why can't I track my order/shipment?

Here are some of the reasons why you can not track your order or shipment.
 

1. You have not logged into your account.

2. You have not logged into the designated carrier's website.

3. A tracking number has not been issued to your shipment yet.

4. You have not given the designated carrier 24 hours to update their online tracking software.

5. If your order is going to somewhere outside the United States, the tracking number assigned to your shipment does not register once the shipment leaves the continental United States.

Here are some solutions for you to try.

1. Log into your account. Everything you want to know about your order is listed there. When it processed, shipped, the tracking number, the carrier, what is in the shipment, expected delivery date, etc. 

2. Log into the carrier of choice that you selected when you made the order. You can find them here.

3. As soon as the carrier assigns their tracking number to your order, we notify you by email. The tracking number is also added to your online order information of your account.

4. The carrier has to scan the barcode into their tracking system and it takes 24 hours for their system to update. If by the next day you still don't see your information on their website, call them or us. There's got to be a simple explanation for it.

5. Non-domestic addresses have seperate mailing facilities. USPS tracking numbers are only for the mailing facilities in the United States.
   
   We suggest for the Military, contact your military postal facility for your branch. For US Territory and international orders Granny's Clozet requires a signature when shipping your destination so we can track your shipment to the receivers door.

I want shipping insurance and I don't see where to add it?

Shipping insurance for domestic shipping is optional and can be added to your order by way of the product page or shopping cart.

Canadian, Military and US Territories require shipping insurance to ship your order and it is included with USPS Prioity Mail and PM International.

On the product page, under "Optional Shipping Insurance", select "Yes". This will add the cost to the price of the item. If you order more than one item, you only need to select this option one time. Military, International and US Territories do not have to add insurance, it is already included in the shipping.

On your shopping cart, you have the opportunity to "change" and add shipping insurance to one of your items or if you added it too many times, you can click change to delete insurance on the extra items.

Can I split my order and ship part to a second address?

During the holidays many of our customers purchase items to ship to relatives and friends. As long as the second address is in the United States addressing system we can honor your request.

This free service is only valid for US addresses and is limited to one additional address per order. If you have more than one extra address or an order going to outside the US, please place a seperate order for those shipments.

How do I use the shopping bag?

You can find step by step instructions here.